Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)WHAT’S A WEB PAGE?
Consider a Web page as having approximately the amount of information found on an 8.5″ x 11″ sheet of paper. Of course, a page can be larger than this. When designing a strong Web page several elements should be considered. First, the Web allows for the inclusion of both text and graphic elements in full color, and it is always recommended to balance the text of a site with compelling and relevant graphics which feature products, sales information, company information, etc. Our site packages are structured to meet a variety of objectives, from a simple home page to an extensive e-commerce site.

CONTENT MATERIALS – WHAT FORM, WHAT KIND, RECOMMENDATIONS?
We can create Web sites using a wide range of materials. Artwork and graphic images are a critical component of the interactive Web environment. Do you currently have printed brochures, catalogues, flyers, logos or illustrations/photos of your products? Those can be provided to us electronically, on disk, or we can scan high quality photographs, slides , or negatives and text.

WHAT ARE IMAGES?
Images are how a Web site comes to life. Images can be anything from a corporate logo, pictures of products, graphs, charts or organizational diagrams. We can scan and compress any type of image or if such images can be provided to us in disk format or electronically, we can process and integrate them into the Web site.

If you are sending us hard copy images, please try to avoid textured papers and overly large images (posters, etc.). We will adjust the images to achieve the fastest and highest integrity of reproduction.

WHAT IS A FORM? CAN IT BE CUSTOMIZED?
A form is a mechanism for initiating dialogue with a visitor. They allow you collect information about visitors to your Web site and they let visitors request information.

CAN VISITORS PURCHASE MY MERCHANDISE AT THE WEB SITE?
Yes. That is the ultimate goal of electronic commerce, to engage potential customers into a purchase decision. By making the online experience informative, relevant and easy to use, commerce is possible. Keeping order processing simple and convenient is important. The same rules and etiquette exercised with traditional purchases should be mirrored on the Web. JRH Web Design & Hosting offers a Shopping Cart and SSL/PGP for setting up ecommerce based Web sites.

SHOPPING CARTS
This order processing system allows a customer to select multiple items while browsing the product offering pages of your Web site. The items are “held” in the shopping cart until the visitor is ready to “check out.” When the visitor is ready to submit the order, all items are listed, automatically totaled, and then sent in the form of a secure encrypted e-mail to the Web site owner.

SSL AND PGP
SSL stands for Secure Sockets Layer, and is the method used for the securing of credit card information from the customer to a secured server.

PGP is the method used for sending a customer’s encrypted credit card information from a secure server to your e-mail account. PGP allows you to store and retrieve sensitive information in an encrypted manner. PGP is military grade encryption which is publicly available to U.S. residents through most of the common e-mail programs, or from Network Associates.

WHAT IS A WEB ADDRESS? A URL? A DOMAIN NAME?
URL stands for Universal Resource Locator. Put simply, it is a Web site address, also called a domain name. For example, this site’s domain name is www.jrhwebdesign.com.

WHY DO I NEED A DOMAIN NAME OR SUBDOMAIN?
Your Web site will be located on the World Wide Web (WWW) for the public to access via the Internet. Every Web site requires an address. A domain or subdomain is the address to your Web site. Users type the address in the location of their browser to get to your site. As part of our design packages, we will promote and market your address so your customers find out about it.

HOW DO I REGISTER A DOMAIN NAME?
Domain names ending with .com, .net or .org can be registered through many different companies known as “registrars”. An alphabetical listing of these companies appears in the InterNIC Registrar Directory. If you are uncomfortable doing this yourself, we will register your domain for $19.95.

WHAT IF I ALREADY HAVE A DOMAIN NAME REGISTERED?
If you have already registered a domain name and want to host your Web site with JRH Web Design, the domain will need to be transfer to our servers. We can help you do this or we can provide the necessary information to redirect the URL to our servers.

WILL MY SITE BE REGISTERED WITH SEARCH ENGINES?
Upon launching your site to the Web, we will register the site with the top search engines and directories.

WHAT IS WEB HOSTING?
Hosting is the term used to describe the storage and access of a site to the Internet. The Internet is a federation of host computers that are interconnected and able to “speak” with one another. JRH Web Design & Hosting hosts all Web sites on our virtual servers. This means that when someone types in your URL or accesses your site through any search engine, they will be communicating with our servers. Our servers will house the Web site and pull it up upon command.

WHAT TYPE OF REPORTING DO YOU OFFER?
There are several ways to measure Web site activity to help quantify some type of return on your Internet investment. All of our Web site design packages include a free stats package. More detailed Web statistics are available to track data of your Web site’s activity including the number of hits by day, week, month, and time of day, country of origin, visitor system information and visitor referral information (how people found you). All Web statistics are updated in real time.

WILL I HAVE FTP ACCESS TO MY SITE?
If you plan on maintaining your own site, FTP access will be made available. Please contact Technical Support if you need FTP access.